Terms & Conditions

1. About us

Nuvora Scaling is a trading name of [COMPANY LEGAL NAME], a company registered in England and Wales with company number [NUMBER], whose registered office is at [ADDRESS].

You can contact us at hello@nuvorascaling.com.

2. Definitions

"Client" means the business that engages us. "Services" means the work we provide, as described in section 3. "Agreement" means these terms together with the Client's proposal or agreement.

"Patient Deposit" means the booking deposit described in section 5. "Target" means the agreed number of appointments within the agreed period. "Ad Spend" means money paid to advertising platforms to run ads.

3. Our services

We provide paid advertising on Meta, appointment setting (our setters contact the Client's leads quickly), and AI-powered speed-to-lead follow-up for clinics and med spas.

The exact scope of each engagement is set out in the Client's proposal or agreement. If that document and these terms conflict, the proposal or agreement takes precedence.

4. Fees and payment

To start, the Client pays an upfront onboarding fee of £500 (or the USD equivalent for US clients).

A performance fee of £750 (or the USD equivalent) is due once the agreed appointment Target is hit within the agreed period, for example 15 appointments in 30 days.

Invoices are payable within [7] days. Fees exclude VAT where applicable. If payment is late, we may pause the Services until it is received.

5. Patient booking deposits

A £30 (or USD equivalent) deposit is collected from each patient at booking via Stripe, connected to the Client's CRM sub-account. This deposit is payable to Nuvora Scaling.

Cancellations, refunds and no-shows: [CLIENT TO CONFIRM POLICY]

6. Ad spend

Ad Spend is paid by the Client directly to the ad platform and is kept separate from our fees. We recommend a budget of roughly £15 to £20 per day.

We are not responsible for platform charges, policy decisions, or account restrictions imposed by Meta.

7. Performance targets and client responsibilities

Targets depend on the Client meeting their responsibilities. These include giving timely access to ad accounts, CRM and calendars; keeping appointment availability open; responding to leads; approving creative promptly; keeping pricing and offers accurate; and following through on booked appointments.

If the Client does not meet these responsibilities, the target period may be extended or the Target treated as met.

8. Advertising compliance

The Client is responsible for making sure their treatments, claims and offers comply with ASA and CAP Code rules (or FTC rules for US clients), and with any regulations on aesthetic and medical procedures, including prescription-only medicines.

We may refuse to run ads we believe are non-compliant.

9. Term and cancellation

The minimum term is [X]. Either party may cancel by giving [X days] notice in writing.

Fees already earned or invoiced are non-refundable.

10. Intellectual property

The Client owns their brand assets. Creative we produce is licensed to the Client once it has been paid for in full.

We may show anonymised results and work in our portfolio unless the Client opts out in writing.

11. Confidentiality and data protection

Both parties keep each other's confidential information private.

We process lead and patient data as a data processor on the Client's behalf, in line with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for more.

12. Results disclaimer

Advertising results vary. Outside any agreed performance terms, we do not guarantee specific revenue or bookings.

13. Limitation of liability

Our total liability is capped at the fees the Client paid in the previous [3] months.

We are not liable for indirect losses, lost profits, or failures of third-party platforms. Nothing in these terms limits liability that cannot be limited by law.

14. Third-party platforms

We rely on Meta, Stripe, CRM and calendar tools, and are not responsible for their outages or policy changes.

15. Website use

Content on this site is for general information only. Please do not misuse the site, and do not copy our content without permission.

16. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top of this page will reflect any changes.

17. Governing law

These terms are governed by the laws of England and Wales, and the English courts have exclusive jurisdiction.

18. Contact

Email us at hello@nuvorascaling.com.